Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Downloads (the “Service”), you agree to this Policy.
1. Information We Collect
Account Information
- Email address (required for account creation).
- Name or profile details (optional).
- Authentication data provided by Apple or Google if you sign in through those providers.
Usage & Device Information
- Sessions played, audio listened to, and general app activity.
- Device type, operating system, app version, and performance metrics.
- Crash logs, diagnostics, and error reports.
Analytics
We may use analytics tools (such as Firebase Analytics) to understand engagement, improve features, and optimize performance. Analytics data is aggregated and does not personally identify you.
Newsletter & Marketing
If you subscribe to our newsletter or updates, we collect your email specifically for those communications.
2. How We Use Your Information
- To operate, maintain, and improve the Service.
- To personalize your experience and track your listening progress.
- To send service-related notifications (e.g., account updates).
- To communicate with you when you choose to receive emails.
- To detect, prevent, and address abuse, security issues, or technical problems.
3. Sharing Your Information
We do not sell or rent your personal information. We only share data with trusted service providers who help us run the Service, such as:
- Firebase (authentication, database, analytics)
- Apple and Google for subscription billing
- Email service providers for newsletters or support
These partners are contractually required to safeguard your data and use it only for the services they provide to us.
4. Legal Requirements
We may disclose information if required to comply with a legal obligation or government request, or to protect the rights, safety, and security of our users or the Service.
5. Your Choices & Rights
- Email preferences: You can unsubscribe at any time using the link in our emails.
- Data access: You may request a copy of your personal data.
- Data deletion: You may request deletion of your account and associated personal data.
- Device permissions: You may disable notifications or analytics at the device level.
To exercise any of these rights, contact us at thoughtrewiredbeta@gmail.com.
6. Data Retention
We retain personal information only as long as needed to operate the Service, comply with legal obligations, or resolve disputes. If you request deletion, we will remove your account data within a reasonable timeframe.
7. Security
We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.
8. Children’s Privacy
Downloads is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided data, we will delete it promptly.
9. International Users
If you access the Service from outside Canada, you consent to the processing of your data in Canada and by our service providers in other regions.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted here with a new effective date. If the changes are material, we may notify you in-app or by email.
11. Contact Us
For questions, requests, or concerns, contact:
Thought Rewired Inc.
Toronto, Canada
thoughtrewiredbeta@gmail.com